A huge congratulations on your engagement! You’re about to embark on an exciting journey as you plan your special day, and we are so excited to be a part of it. Picture yourself stepping beneath the elegant canopy of your sailcloth marquee, surrounded by loved ones, with laughter and joy filling the air. This is what awaits you, and every decision over the coming months will bring you closer to the celebration of a lifetime. We recognise that this journey may sometimes feel a little overwhelming but fear not; our team are here to guide you every step of the way. We are dedicated to making your journey smooth and enjoyable and we strive to go above and beyond to turn your dreams into a reality!
“At Original Marquees, we’re more than just a marquee hire company – we’re your partners in creating unforgettable memories and an event that is truly unique to you.”
Alex, Managing Director
Enquiry
When you first reach out to us for a quotation, we encourage an initial consultation so we can create a quotation that’s personalised to you, your specific requirements, and the vision for your big day! This consultation, whether conducted over the phone or through a Zoom call, serves as the cornerstone of our collaboration.
We treat this initial conversation as a chance for us to get to know you as a couple, for you to get to know us and our values, and to engage in open dialogue, fostering a collaborative relationship from the very beginning. We will share our expert knowledge and any useful insights with you, drawing on years of experience in the wedding industry to provide valuable guidance and advice. During our conversation, we will listen to your ideas and aspirations, and we aspire to ensure that every aspect of our delivery aligns seamlessly with your expectations.
Whether you’re unsure about the layout of the marquee, the choice of décor, or the availability of additional services, we are here to address any questions or concerns you may have. Together, we’ll explore all options, ensuring that every detail is carefully considered and thoughtfully planned. It also provides a great opportunity for us to discuss logistics and pricing, providing transparency and clarity every step of the way. Ultimately, our goal is to create an experience that exceeds your expectations, delivering not just a marquee but memories that will last a lifetime.
We understand this is the biggest day of your lives and we pride ourselves on providing excellent customer service throughout which is evident in the amazing reviews we have received from past bride and grooms. Please see our reviews here.
Site Visit
We will also undertake a site visit as the earliest opportunity. This holds significant importance in the planning process as it offers us the opportunity to gain first hand knowledge on the proposed site. By physically being there, we can better understand the layout, dimensions, and any unique features or challenges it may present. This involves understanding how the marquee and any additional structures can be best positioned to maximize space utilisation and create an optimal flow for your day.
Another critical consideration during the site visit is evaluating the ground conditions. We examine factors such as terrain, ground slope, and any potential obstacles that may impact the setup process allowing us to ensure a stable and safe setup for the marquee. Logistical considerations also come into play; we assess access points for delivery vehicles, proximity to utilities such as power sources and water, and any other logistical challenges that may need to be addressed in advance. This problem-solving approach helps minimise disruptions and ensures a smooth setup process. Furthermore, the site visit enables us to customise our services based on the site’s features and limitations whilst ensuring it suits your specific needs and preferences.
Inital Plans
After conducting a thorough site visit, our team will begin the process of creating personalised aerial plans for your marquee setup. These plans are meticulously crafted to reflect the unique layout and specifications of your space, taking into account all of the details discussed during the site visit. The aerial plans serve as visual representations of how the marquee and any additional structures will be positioned within the venue and they provide a bird’s-eye view of the entire setup, allowing you to visualize how everything will come together on the big day.
Once the aerial plans are finalised, we will update your quotation accordingly. This ensures that the quotation accurately reflects the scope of work and the services provided from the offset, giving you full transparency and peace of mind. With the personalised aerial plans and updated quotation in hand, you can proceed with confidence, knowing that your marquee setup will be meticulously planned and executed to perfection. We are dedicated to turning your wedding dreams into reality, one detail at a time.
Booking Your Marquee
Once you’ve fallen in love with your tailored package, it’s time to secure your date. At this stage, we request a 25% deposit (50% if booking within the same year as event) to ensure the reservation of your desired marquee for the designated day. With the deposit confirmed, and the marquee availability secured, the countdown to your unforgettable day officially begins!
Peace Of Mind
Once you book with us, rest assured that we diligently secure all your chosen items well in advance, guaranteeing their availability for your special occasion. However, we understand that plans may evolve as the big day approaches. That’s why we prioritise flexibility in our services, ensuring that your marquee arrangements are adaptable as plans move forwards. While some elements may require early commitment due to high demand, we are committed to accommodating adjustments whenever feasible, up to one month before your wedding day.
This approach grants you the peace of mind that you can refine and perfect every detail, even after confirming your booking. Whether it’s tweaking the layout, adding extra items, or adjusting seating arrangements, we’re here to support your vision and ensure that what we provide reflects your evolving desires and preferences.
Planning
As the excitement builds, our team is here to support you every step of the way. From the initial site visit to adjusting tent layouts and discussing the all-important décor, we’ll work closely with you to ensure every detail is perfect. Our team are in the office Monday – Friday and are here to answer any questions you may have and guide you through the items we think you might want or need based on your ideas.
We will contact you for a catch up zoom call around 3 months prior to the day to go over everything we have discussed; we will update invoices and plans and go through any last minute questions. We can also help liaise with any of your suppliers, for example advising the florist on the dimensions of the flower rings or providing service trestles for your caterers. Our collaborative approach ensures that the planning process is smooth and enjoyable!
The Final Confirmation
As your wedding day draws near, we’ll finalise all the details and ensure everything is ready. We’ll send you a friendly reminder once the final balance is due and we will be here to answer any questions. Our goal is to alleviate any last-minute stress or concerns, allowing you to relax and enjoy every moment of the run up to your big day, knowing that everything is in the hands of professionals who truly care about making your dreams a reality. Your wedding is our priority, and we’re committed to making sure every detail exceeds your expectations.
The Weekend Is Finally Here!!!
As the weekend approaches, the excitement builds! All the planning is about to come to fruition on your much-awaited wedding day. On the day of setup, our team will arrive bright and early and will be working hard throughout the day setting up the marquee, transforming the space into your vision. Sit back, relax, and let us handle the details while you enjoy the moment.
Upon completion, we’ll take the time to walk through the site with you, carefully reviewing every detail to ensure nothing has been overlooked. Your happiness and satisfaction are paramount to us, and we want to ensure that you feel confident and delighted with the final outcome.
Our commitment doesn’t end when we leave the site – we’re always available to address any further questions or concerns you may have, we are just a phone call away and we will leave you with an extensive handover pack and our out of hours contact details, should you require them.
Your satisfaction is our top priority, and we’re dedicated to providing you with an outstanding experience. We hope you have an incredible day, and we can’t wait to hear all about it!
Feedback & Referrals
As the weekend approaches, the excitement builds! All the planning is about to come to fruition on your much-awaited wedding day. On the day of setup, our team will arrive bright and early and will be working hard throughout the day setting up the marquee, transforming the space into your vision. Sit back, relax, and let us handle the details while you enjoy the moment.
Upon completion, we’ll take the time to walk through the site with you, carefully reviewing every detail to ensure nothing has been overlooked. Your happiness and satisfaction are paramount to us, and we want to ensure that you feel confident and delighted with the final outcome.
Our commitment doesn’t end when we leave the site – we’re always available to address any further questions or concerns you may have, we are just a phone call away and we will leave you with an extensive handover pack and our out of hours contact details, should you require them.
Your satisfaction is our top priority, and we’re dedicated to providing you with an outstanding experience. We hope you have an incredible day, and we can’t wait to hear all about it!
