Next Steps & Our Process
Review Your Marquee Package
Let us know if you are happy with everything we’ve quoted for or if you would like to make any changes. We are happy to arrange a phone or zoom call to answer any questions and chat through your ideas. We will arrange for one of our team to meet you at your chosen venue or site. This is a great opportunity to discuss your ideas and what we are able to offer.
Booking Your Marquee
Once you are happy with the quotation and initial plans, to book your marquee, we require a deposit to secure the date. The deposit amount and information can be found at the bottom of your quotation. Once we receive the deposit we will send you your confirmation, then its time to get excited!
Peace Of Mind
We understand at the booking stage you might not know exactly what you would like or require for your marquee, so you have the peace of mind that if you would like to make changes down the line, we like to keep it as flexible as possible. For larger items such as toilets, generators, fridge trailers etc we need to secure these at booking stage, so to cancel these items after confirmation may incur a cancellation charge. However, all other smaller items e.g. tables, chairs, flower rings, lights are changeable until one month before the big day. Please note we will not be able to refund for any items taken off the invoice after this point but you can still add items on subject to availability.
We will always be on hand to support you through planning your event. A member of our team will also arrange to come out and carry out a site visit if you haven’t already had one. We’ll work with you to plan your tent layout and identify the best pitch for your marquee. Around 3 months prior we will have the all important zoom/catch up call with you to discuss plans and arrangements. To give you some guidance, these are some examples of the things we will discuss: Your ideas / plans, updated guests numbers, furniture requirements, aesthetics and if we can help. Your suppliers and their requirements. Discuss set up, take down, and logistics- The more information and detail you can give us at this stage the better!
We secure and pay for all items booked with external suppliers well in advance to ensure their availability. Therefore we ask for 25% of the remaining balance to be paid in the January before your event. 6 weeks before the day we’ll send you a final confirmation of what we’ve agreed to deliver along with a final balance reminder. The final balance is due 4 weeks before your event. It is very important to have all the final information by this stage including final numbers, as we will not be able to refund for any items taken off the invoice after this point. You can still add items on but these will be subject to supplier availability.
The Weekend Is Finally Here!!!
The weekend is finally here! On set up day, our team will arrive and erect the marquee as well as installing everything else you’ve booked. Please note any facilities may arrive a day or two either side of this day. On take down day, we’ll clear the marquee and take it away. We’ll also try to ensure the site is as we found it. For more information on set up and take down, please see the frequently asked questions page.
Feedback & Referrals
After your event, we will be in touch and it would be great to hear your feedback and we love to see any photos that you
are happy to share!